The Organization of Consumers and Users (OCU) anticipates that the Black Friday of the next day 28 will register a greater rise in prices than that of 2021, when increased by 3.3% on averagedue to inflation, which will slow down purchases and make offers less significant in general. When there is less than a week left for this key appointment in the purchase calendar, the forecast, according to the OCU spokesperson, Enrique Garcia, is that prices can rise above that 3.3%. It is an estimate, although “with weight” because the organization has been controlling prices for a month now. Its objective is to monitor between 16,000 and 21,000 prices of 1,300 products from approximately 60 different categories, with which a significant picture of the way in which that establishments will face this day of special saleswhich marks the beginning of the Christmas season.
The last price control carried out by the OCU in the section between the October 25 and November 11 has made it possible to verify that only 2% of the products had dropped in price, 36% had risen and 62% had remained the same. It is true that the great Black Friday offers had not yet arrived, but we must also take into account note that this imported commercial custom moves further and further ahead in time and it extends in many shops throughout the week (Black Week). For this reason, García encourages consumers to be more vigilant than ever to make the right purchases and the key is to compare.“You have to compare prices more than ever. Comparing is saving. You have to keep track of them to see if they really are cheaper,” insists the OCU spokesman in his recommendations to users, who this year, in his opinion, are going to be more prudent when it comes to spending money, and if they do they will have to be aware of their rights.
Rights in physical purchases
– In promotions, any price reduction must be be clearly indicated for the consumer with the old price crossed out and the new one or the percentage of the discount.- The old price must be the least of the last month, something that, however, does not always happen. Some buyers discover that what has been bought for 100 euros previously marked 150, but days before it cost 100, that is, the same as now.- Legal guarantees it has become three years and the return systems are established by the establishment, but with the obligation of prior information.
– During a promotion, the store may apply some special conditions (not accept card payments, change its return policy…), but they must announce it clearly and visibly so that all customers can see it.- If the product is in perfect condition, the establishment is not obliged to change it, although most businesses do, as it is good business practice. In any case, They do not have to return the money: they can also exchange it for another item or a voucher.- Discounted products must have the same quality as always: the standard does not allow them to be sold as discounted defective products.
Rights in online purchases
– When shopping online, the consumer is especially protected. The regime of exchange and return of the products is regulated and the consumer you have 14 days to repent and return the product, and without giving explanations: they will have to reimburse you for everything you paid.- The delivery will be the one agreed upon by the consumer and the company. If there is a commitment to do it in a week, it has to be at that time and, if not, has a maximum of 30 days.– These protection rules apply if the purchase is made within the EU, but if not -something frequent when buying online-, the conditions will be those marked by the store in that country.
– Avoid making bank transfers because it is very difficult to roll them back. If you are going to pay online, the best thing is a prepaid card, a credit card or Paypal, because so it will be possible to recover the money in case there is a fraud or there is no delivery.- Be careful with the web in which you buy. You have to go to secure stores, which have domains with a secure connection protocol (https://), which indicate that they are legitimate and real websitesand that they show the security padlock when processing payments. There are many fraudulent pages, which post products with hook prices, very cheap, so that the consumer bites and, when he does, he later checks that or is it not original or is it a scam. The first thing the consumer has to know is who they buy from and where they buy.