Inflation is making the big fashion companies change their business policies. According to the Veepee-Modaes Barometer of Fashion Companies in Spain, 8 out of 10 brands have raised or will raise the prices of their products. Another new measure they are beginning to take is charge for returning products purchased online with home pickup. With this, they seek to reduce the economic and environmental cost, however, it is still offered free of charge if the customer goes to the physical store. The convenience of buying in our house, trying it on and returning it at no cost has soared the returns of online commerce, assuming a great expense for companies, although they do not want to publish how much. For this reason, many of them are starting to collect home returns so as not to lose benefits.
Many of the brands that we consume the most in Spain have already adapted this policy and it can be an unpleasant surprise when we buy two sizes of the same product when we do not know which one is going to fit us or if we discover that the garment does not favor us. To avoid it, we tell you what are they and how much will they charge for returns.
The Inditex giant started charging shipping costs on all garments with discounts during the sales (regardless of whether we reached the minimum amount) and it seems that this savings policy will continue with home returns. Zara stores already charges 1.95 euros in 30 markets among which Spain is not yet found, but this measure will come to our country in the future for each return whose collection is made from the customer’s home or at delivery points.
This fashion firm that already competes with Zara in our country also charges shipping costs for returns, costing €2.95. However, as confirmed by the Japanese company in its FAQ section, you cannot return an online order in a physical storealthough changes are allowed.
Although the first return is always free (since there is no physical store), when we hit the “return” button, a message pops up telling us to be sure to include all the garments we want to send, since “each additional return label for the same order will cost €4.50″.
Despite belonging to the Inditex group, its return policy is different from that of other brands, charging €3.95 in home returns that is deducted from the amount of the products to be reimbursed. However, returns made in physical stores are still free.
Within H&M’s return policies, there is a clear differentiation whether you are a member of H&M or not. While for the former, returns are completely free both at home and at a pack point, for those who are not members will have to pay a cost of €1.95 which will be deducted from the amount of the products to be reimbursed.
As with Oysho, this Inditex chain also has shipping costs for home returns. Under the name of “premium collection at home”, it has a cost of €3.95 which will be deducted from the total amount of the refund.
The English Court
El Corte Inglés offers completely free returns to its customers of online orders as long as they are made in a physical store or by Post. In case of return of items whose collection is made at home, the direct cost of returning the good or service will be assumed by the customer. Likewise, the website includes a table of costs if the product weighs 15 kg or less: from the peninsula and the Balearic Islands, the partial return costs 5.90 euros and the total, 7.90 euros. From the Canary Islands, the costs are 12 and 18 euros respectively.
Although shipping costs are free until October 31, the same does not happen with returns, which have a cost of €2.99. The firm will refund the cost of the item within 30 days of receipt of your return in our warehouse.
If we are regulars to buy clothes through Amazon, we must be careful, since not all their home returns are free. This option is only available for mainland Spain and the Balearic Islands and may entail an expense of €5.50. In the same section it is pointed out that The Drop collections, made on demand, are not eligible for free returns.
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