The is coming black friday and many people take the opportunity to renew their mobile phones, laptops or tablets. A very widespread option is the acquisition of reconditioned or second hand products, which can cost half, or even less, than the same device bought new. In addition, in some cases we will be giving a second life to the device. But do we really know what is sold under the name of reconditioned? And how long can you reach your guarantee? The Organization of Consumers and Users (OCU) has analyzed the origin and conditions of sale of this type of product on eleven major websites. The first thing that stands out is the huge variety of origins that refurbished products may have. Contrary to what it might seem, it is not always about second-hand, repaired and restored products, there are also those that are sold practically brand new, but with damaged, old, exhibition packaging or that were returned as purchased. What’s more, the same online store can have stocks of the same product with different origins and different prices, which can undoubtedly confuse the buyer. But, in addition, the purchase guarantee for reconditioned devices also varies according to their origin and the online business that sells it: of the 12 months, the legal minimum when equating it to a second-hand productup to three years for new products offered by Amazon (for outlet or warehouse products), Carrefour (outlet), El Corte Inglés (for reconditioned), Mediamarkt (for outlet), PC Componentes (for some reconditioned) or Worten (for outlets).
And something similar happens with the withdrawal period to be able to return the product without justification: from legal minimum of 14 days which is contemplated in online sales (not in physical stores, mind you), up to 30 days offered by some shops and 60 days in Carrefour for products sold by third parties in its market place. Yes indeed, shipping costs are borne by the buyerunless the seller does not clearly communicate that obligation or that he voluntarily assumes them.
Who is actually selling the item?
Another aspect to assess is who really sells the product: it is not the same that the online store does it directly, that a third party does it through the Marketplace of said platform. The conditions may vary and if it has been purchased from a third party, he is the ultimate responsible party to whom to claim. OCU remembers that In these cases, more risks are assumed.especially if it is a seller that does not belong to the European Union. By the way, if the reconditioned product is old, it is advisable also check that the software can be updated. Some mobiles, for example, only contemplate updates until a few years have passed since they were marketed, so it could be outdated in no time.OCU recalls that during the Black Friday campaign, reconditioned products may also have special promotions during this period. In the event that a claim has to be filed, OCU makes the Claim platform available to all consumers: www.ocu.org/reclaim to facilitate a friendly solution with the store. Otherwise, OCU offers its Legal Advice service to defend the rights of its associates.